Description

Find your passion!

ACP is looking for friendly faces, positive attitudes, and playful personalities to bring our services to life. We offer opportunities for individuals at all stages of their careers the opportunity to join a team of like-minded individuals who are passionate about changing the lives of the children and families we serve. Come grow with us!

What do we offer Full-Time Family Liaisons?

Great Benefits!
Competitive and consistent pay
Medical, Dental, Vision Insurance
10 Paid Holidays + 11 PTO Days in year 1
401k + Company Match
Company Paid Short-Term Disability and Long-Term Disability coverage
Voluntary Benefits – Accident and Critical Illness Coverage

What You’ll Be Doing At Autism Care Partners

Effectively communicate with potential clients to assess their needs and determine eligibility for services offered
Update client and employee census data to manage client wait lists
Answer the telephone and follow-up with website and phone inquiries
Assist families through intake process and verification of necessary documentation required
Ensure insurance verification is completed, and authorization is received prior to scheduling intake assessment with necessary clinician
Notify caregivers of benefit and authorization information
Submit family satisfaction surveys on regular schedule
Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationship and proactively address question or concerns
Management and completion of client agreements and forms from intake to an annual basis
Maintain a database of community resources for referrals and coordination of care
Assist with outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings
Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team
Assist with request for continuation of care and coordination of care

Scheduling Responsibilities

Enter and update schedules of ABA across clients and employees within the center
Manage cancellations as they occur and arrange for coverage
Communicate scheduling information with clients and staff
Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle.
Providing back-up coverage for staff breaks as needed Operations Responsibilities:
Facilitate ordering of necessary material
Coordinate maintenance and repair requests.
Coordinate IT support Including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
Administrative support including faxing, filing, scanning, shredding, among others
Maintain organization and orderliness of the office
Performing routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place.
Coordinating with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Competencies

Strong attention to detail
High degree of confidentiality
Excellent verbal, written, and interpersonal communication skills, including phone and email presence
Excellent time management and organization skills
Reliable and agile, with the ability to establish priorities and handle multiple tasks
Demonstrate strong initiative and independence in achieving goals
Proficient in Microsoft and Adobe applications
Ability to run and analyze reports and database analytics
Takes responsibility and ownership for a problem, project, or issue
Flexibility to adapt to the needs of the organization and clients
Flexibility to adapt to the needs of the organization and clients

Education And Experience

Associate or bachelor's degree preferred
Two years of experience in clerical/office support work; clinical/medical setting preferred.

Additional Requirements

No prior criminal history
Ability to utilize technology
Basic computer skills- Microsoft Office, Microsoft Outlook, Windows
Ability to operate basic office equipment
Must be at least 18 years of age

Who are we?

At Autism Care Partners (ACP), our mission is to empower families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. Our collaborative teams provide comprehensive care throughout all stages of a child’s development by offering these services: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Social Work, and Diagnostic Evaluations (service availability varies by location).

OUR MISSION

Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care.

OUR VISION

Transforming lives as a leader in innovative, integrated, and person-centered care.

OUR VALUES

Clinical Excellence: Our services are evidence based, outcome driven, effective, and high quality.

Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone’s ideas are welcome.

Optimism and Hope: We maintain a positive attitude and bring our clients hope.

Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced.

Ethical: We act with integrity and transparency.

Disclaimer The preceding job description has been designed to indicate the general nature and level of work necessary to adequately execute the job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. It is the policy of Autism Care Partners to provide equal employment opportunity to all individuals. Autism Care Partners values all employees’ talents and supports an environment that is inclusive and respectful. All recruiting, hiring, training, promotion, compensation, and other employment- related programs are provided fairly to all persons on an equal opportunity basis. All information is subject to change without notice.

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Autism Care Partners

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