Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The person in this position will lead by example in the areas of community involvement, calling efforts, and customer service, including administering the Bank’s strategy for achieving the annual goals and objectives relating to Loan Growth, Deposit Growth, Financial Services, Credit Administration and Business Development. A Branch Manager is responsible for meeting the financial service needs of customers while supervising assigned branch staff and adhering to required staffing levels. It is the Branch Manager’s responsibility to ensure the Branch is in compliance with operating policies and procedures.

A Branch Manager 2 will normally manage a branch office having between $25MM and $49.9MM in combined loans and deposits (excluding commercial loans) and a staff of up to six (6) FTE employees. Level could also be impacted by related experience and/or mortgage lending capacity. This position may have consumer lending authority and/or business banking lending responsibilities.

Essential Responsibilities

Ensure assigned branch is properly staffed and staff is trained to meet customer sales and service needs as well as branch objectives
Lead in the selection of new personnel and support scheduling to ensure branch coverage
Review employee performance throughout the probationary period and on a regularly scheduled basis thereafter
Manage and maximize performance levels of staff members through distribution of assignments and regular feedback
Work with management to establish growth, sales and profit objectives
Implement strategies to achieve goals assigned to the branch as established in the region’s annual operating plan; assist in the development of the annual budget for the branch and adhere to budget parameters
Serve as an active member of the customer service team and be held accountable for branch sales and lending performance
Collaborate with other business partners & Bank affiliates to identify sales and referral opportunities
Establish specific sales and customer service goals and conduct regularly scheduled meetings (at least monthly) with focus on having informed staff on progress and results
Establish and confirm all branch operations are performed in accordance with established bank policies and procedures, either directly or through appropriate supervision (i.e. cash balancing, dual control, etc.)
Coordinate proper security, facility, and risk measures to minimize loss, and to ensure presentation of the branch
May monitor and review loans for appropriate risk rating to minimize risk rating changes by the bank’s loan review processes
Demonstrate cooperative efforts in working with other departments and within own branch while encouraging similar behavior from staff
Actively participate in the community as a reflection of the bank’s goal for strong community involvement
Handle advertising and contribution requests
Monitor progress and results throughout the year with the District and Regional Managers ensuring that the branch is performing at a level consistent to achieve established growth, sales and profit objectives
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion

Ancillary Duties

As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals. May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.

Qualifications

Education, Training and Requirements:

Associate’s Degree in Finance or Business or equivalent training preferred
Specialized banking education, experience and training
Valid driver license
All Applicants must be 18 years of age or older

Skills

Proficient reading, writing, grammar and mathematics skills
Excellent interpersonal communication, negotiation and sales skills
Evidence of positive and effective leadership qualities
Sound judgement and reasoning
Thorough knowledge of the features and benefits of bank products and services
Working knowledge of bank operating policies and procedures
Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility

Experience

Minimum six (6) years of related experience normally required
Minimum one (1) year of supervisory experience normally required

Other

This position requires National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).

Other Job Information

Hours: 40 hours per week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $62,400.00/Yr.

Maximum

USD $88,000.00/Yr.

Community Bank, N.A.

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