Essential Duties

Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
Explain to customers how, when and where products would best be suited.
Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
Proactively recommends product (by name) based on the discovery of customer’s needs.
Adhere to objectives established for call quality.
Adhere to the standards set for attendance and schedule adherence.
Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
Bring important information to a supervisor or leads attention.
Stay up to date on products, product information, and training opportunities.

Minimum Qualifications

1-3 months of customer service or sales experience and/or training
High School Diploma/GED or equivalent
Basic computer skills and the ability to learn new software

Knowledge, Skills And Abilities

Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
Meticulous data entry skills
Customer Service skills
Time management skills
Sales and upselling skills
Ability to learn and understand outdoor power equipment and its applications
Ability to safeguard confidential customer information

Generac is committed to fair and equitable compensation practices. The salary range for this role based in South Burlington, VT is $17.50-$18.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.

Generac

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