Company Description

The Green Mountain Inn, established in 1833 and listed on the National Register of Historic Places, combines the charm of a classic New England Inn with the amenities of a fine resort. Located in the heart of historic Stowe Village, guests enjoy beautifully restored, antique-furnished accommodations and access to on-site dining at The Whip Bar & Grill and the Main Street Dining Room. The Inn offers complimentary afternoon tea, a heated outdoor pool, a health club with a Jacuzzi, and proximity to local shops, galleries, restaurants, and the scenic Stowe Recreation Path. It is the ideal setting to experience the essence of a quintessential Vermont village.

Role Description

This is a full-time, on-site role for a Front Desk Representative at Green Mountain Inn, located in Stowe, VT. The Front Desk Representative will be responsible for welcoming guests, managing check-ins and check-outs, handling room reservations, answering phone calls with professionalism, and providing excellent customer service to ensure a memorable guest experience.

Qualifications

Strong Customer Service and Communication skills to effectively address guest needs and ensure satisfaction
Proficiency in handling Receptionist Duties, including managing check-ins and check-outs and assisting with guest inquiries
Knowledge of Reservations processes, including booking management and customization to meet guest requirements
Professional Phone Etiquette to handle guest calls and inquiries with a welcoming and efficient demeanor
Ability to multitask, stay organized, and work in a fast-paced environment
Previous experience in hospitality or a similar customer-facing role is a plus
Proficiency with computers and reservation systems is an advantage
A high school diploma or equivalent is preferred

Green Mountain Inn

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Front Desk Representative