The Office Nurse, RN is a vital member of the primary care team, responsible for providing skilled nursing care, patient education, and clinical triage within our fast-paced health center. This role focuses on promoting health and preventing disease in a diverse patient population, working collaboratively with physicians, mid-level providers, and medical assistants to ensure efficient and high-quality patient flow and chronic disease management.

ESSENTIAL FUNCTIONS:

Direct Patient Support:
- Clinical Procedures: Administer medications, immunizations (including complex pediatric and adult schedules), therapeutic injections and other treatments as ordered by the provider.
- Point-of-Care Testing: Perform and track results for necessary in-house lab tests (e.g., POC glucose, strep, urinalysis) and ensure accurate specimen collection for external labs.
- In-Room Support: Assist providers with minor in-office procedures, sterile technique setup and wound care.
- Documentation: Accurately record all patient assessments, interventions, medications, and education in eCW in compliance with charting standards.
Triage, Education and Chronic Care Management:
- Telephone Triage: Assess and prioritize acute patient symptoms over the phone, determining the urgency of care required, providing necessary advice, and scheduling appointments appropriately.
- Patient Education: Provide comprehensive, culturally sensitive patient education on new diagnoses (e.g., diabetes, asthma, hypertension), medication usage, lifestyle changes, and self-management techniques.
- Care Coordination: Manage patient registries for chronic illnesses, ensuring patients receive preventative screenings, necessary labs, and follow-up care in a timely manner.
- Test results: Review and communicate routine and abnormal lab/imaging results to patients under the direction of the provider.
Operational and Quality Improvement:
- Patient Flow: Oversee and manage the clinical patient flow, ensuring smooth transitions between check-in, rooming, provider visit, and discharge.
- Supply Management: Monitor and manage inventory of clinical supplies, medication, and vaccines, ensuring proper storage and handling according to OHSA and clinical guidelines.
- Compliance: Maintain strict adherence to infection control protocols, safety regulations, HIPAA privacy standards, and all organizational policies.
- Quality Metrics: Participate in quality improvement initiatives, contributing to the clinic’s efforts to meet or exceed targets for clinical quality and patient satisfaction.

QUALIFICATIONS:

Licensure: Current, active, and unencumbered Registered Nurse (RN) license in the State of Vermont (or applicable multi-state license).
Certification: Current Basic Life Support (BLS) certification.
Experience: Minimum of two (2) years of clinical nursing experience, preferably in an outpatient, primary care, or community health setting.
Skills: Demonstrated ability to perform clinical triage, excellent communication skills (verbal and written), and proficiency in using Electronic Health Records (EHR).

Lamoille Health Partners

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Office Nurse RN