Front Office Associate

TownePlace Suites Williston VT

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.

Why Join MCHG

We offer competitive wages and excellent full-time benefits, including:

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive and respectful work environment

Key Responsibilities

Greet and welcome guests with excellent customer service

Manage front desk operations including check-in, check-out, and reservation management

Process guest payments accurately; handle cash, credit cards, and daily balancing

Answer all incoming calls professionally and follow company sales and service standards

Assist guests with room selection, room upgrades, and brand program enrollment

Handle room and rate changes while following hotel policies and guest needs

Review VIP arrivals, special requests, and ensure accurate guest notes

Coordinate with Housekeeping on room status and readiness

Provide guests with information about hotel amenities, services, and local attractions

Maintain clean, organized, and safe work areas at all times

Communicate effectively with management and all hotel departments

Represent MCHG positively and professionally while interacting with guests and the community

Follow all company policies, procedures, and safety standards

Qualifications

Previous front desk, hotel, or customer service experience preferred

Strong guest service and hospitality skills

Excellent verbal and written communication skills

Basic computer skills; ability to learn hotel PMS and reservation systems

Strong attention to detail, accuracy, and ability to multitask

Positive attitude, professional appearance, and reliable attendance

Ability to stand and walk for extended periods; lift 35-50 lbs as needed

Must be available to work a flexible schedule including nights, weekends, and holidays

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Maine Course Hospitality Group

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