Position/Job Title: Emergency Dispatcher

Department: Middlebury Regional EMS

Reports To: Communications Director

FLSA Status: Non-Exempt

Pay Range: $20.00 training wage, $23-$26.00 per hour (DOE/DOQ)

Prepared Date: July 2026

Summary

Middlebury Regional EMS (MREMS) is a vital part of our community, dedicated to ensuring the safety and well-being of residents through prompt, professional emergency response and community healthcare services. We are seeking a full-time Emergency Dispatcher to join our communications team.

Dispatchers are critical members of our organization who coordinate emergency response operations, facilitate communication among agencies, and support after-hours medical answering services. If you’re ready to make a difference and play a crucial role in emergency communications, we encourage you to apply today.

Essential Duties

Receive and prioritize emergency and non-emergency calls for service.
Dispatch fire, EMS, and other emergency personnel quickly and accurately.
Make sound decisions under pressure, prioritizing calls based on urgency and available resources.
Maintain clear, calm, and professional communication with responders, citizens, and partner agencies.
Record detailed and accurate call information, including caller details, incident descriptions, and actions taken, in accordance with protocols.
Utilize CAD (Computer-Aided Dispatch), mapping software, radio systems, and other technologies to coordinate responses efficiently.
Provide after-hours answering services for multiple medical offices, collecting patient information and paging the appropriate on-call provider.

Qualifications

No prior dispatch experience required — full training provided.
Strong multitasking, decision-making, and problem-solving abilities.
Excellent verbal communication and active listening skills.
Ability to remain calm and composed in stressful or high-stakes situations.
Proficiency with computers and multi-line phone systems.
Familiarity with emergency dispatch software, radio systems, or local geography is a plus.
High school diploma or equivalent required.
EMS of Fire background preferred but not necessary
Must successfully pass a pre-employment background check.

Schedule

Full-time position; 12-hour day and evening shifts.
Rotating weekends and holidays required.
Overtime may be required during high call volume or special events.

Physical Demands

Ability to sit for extended periods while operating a computer, telephone, and radio system.
Must have unimpaired hearing and vision, with or without corrective devices.
Ability to maintain focus and accuracy during long shifts and emergency situations.

Work Environment

Fast-paced, high-stakes communication center environment.
Frequent exposure to stressful or emotional situations related to emergency calls.
Team-based environment with constant interaction with responders and the public.

Benefits

Competitive hourly wage with night shift differential pay.
Health Insurance: BCBS Single Silver Plan.
Vision & Dental Coverage.
Retirement Plan: Simple IRA with 3% company match.
Paid Time Off (PTO).
Continuing education and professional development opportunities.

Application Process

Interested applicants should submit a cover letter and resume to the hiring manager at publicaffairsdevelopment@middleburyems.com.

Middlebury Regional EMS

Latest Jobs

Emergency Dispatcher