Do you enjoy bringing order to the chaos, supporting meaningful work, and being part of a team that makes a difference in people’s lives? The Vermont Center for Resiliency is seeking a reliable, detail-oriented, and values-driven Administrative Assistant to help support the day-to-day operations of our trauma-informed, resilience-based group practice.

This is a 20-hour/week full-time position with benefits, based in Chittenden County, VT.

About Us:

The Vermont Center for Resiliency is a clinical group practice committed to helping clients build strength and healing through therapy and counseling. Our clinicians are grounded in resilience-based, trauma-informed care, and we believe that healing happens in relationships built on safety, respect, and empowerment.

We proudly serve clients of all identities and backgrounds, and are deeply committed to culturally responsive, identity-affirming care. We actively work to reduce re-traumatization and uphold practices that center collaboration, consistency, and respect.

About the Role:

As our Administrative Assistant, you’ll be a key player in ensuring our clinicians and clients are well supported and our practice runs smoothly. This role offers a mix of structure and variety—you’ll be juggling administrative tasks, problem-solving on the fly, and keeping many moving parts working in harmony.

What You’ll Be Doing:

Assisting with client referrals, intake coordination, and scheduling via phone and EHR system
Supporting clients between visits by collecting intake info and helping track follow-up and care outcomes
Monitoring treatment progress and coordinating care with clinicians, medical providers, and psychiatric consultants
Providing basic patient education and helping connect clients with appropriate resources and referrals
Supporting insurance credentialing, preauthorizations, and communication with insurance companies
Acting as a liaison between our billing company and EHR system
Performing general office support, including supply ordering, light cleaning, and running local errands between office locations (within Chittenden County)

Our Ideal Candidate:

Is organized, adaptable, and has strong attention to detail
Brings a compassionate, trauma-informed mindset to administrative work
Values equity, inclusion, and the power of resilient communities
Has prior experience or a willingness to learn insurance credentialing and authorization processes
Is comfortable with technology, including EHR platforms (or ready to learn!)
Enjoys being part of a collaborative, mission-driven team
Has reliable transportation and is open to local travel, within Chittenden County.

Must-Haves:

Ability to work on-site and travel between locations in Chittenden County
Comfort navigating confidential client information with sensitivity and discretion
A genuine interest in supporting mental health services and team well-being

What We Offer:

Full-time (40 hours/week) with daytime hours
Health benefits and paid time off
A supportive, inclusive work culture rooted in trauma-informed values
Opportunities to learn, grow, and be part of a practice that centers healing, equity, and community care

If you're someone who thrives behind the scenes, loves variety in your workday, and shares our commitment to respectful and affirming care—we’d love to meet you.

Pay: $20.00 per hour

Benefits:

Flexible schedule

Education:

High school or equivalent (Required)

Ability to Commute:

Burlington, VT 05401 (Required)

Work Location: In person

Vermont Center for Resiliency

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Administrative Assistant