Position Overview:
We are seeking a highly organized and detail-oriented individual to oversee the daily operations of our professional testing facility. This role is responsible for ensuring a smooth, compliant, and efficient testing environment while delivering excellent customer service to candidates and stakeholders.
Key Responsibilities:
Manage day-to-day operations of the testing center, ensuring adherence to all testing protocols and security standards
Schedule and coordinate candidate testing appointments
Train, supervise, and support administrative and proctoring staff
Ensure compliance with testing vendor requirements (e.g., identity verification, exam security, incident reporting)
Maintain accurate records, reports, and documentation
Serve as the primary point of contact for candidates, vendors, and internal leadership
Handle customer service inquiries and resolve issues professionally and promptly
Oversee office supplies, equipment maintenance, and facility readiness
Monitor performance metrics and implement process improvements
Qualifications:
Experience in office management, administration, or a regulated environment, or retail management
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Experience supervising staff or leading a team
Proficiency in Microsoft Office and scheduling systems
Ability to maintain confidentiality and enforce strict security protocols
Preferred Experience:
Experience working in a testing center, educational setting, or healthcare environment, or in a retail management setting.
Familiarity with testing platforms or vendors (e.g., certification or licensure exams)
Knowledge of compliance and regulatory standards
Work Environment:
Fast-paced, detail-driven environment requiring focus and professionalism
May require occasional evening or weekend hours based on testing schedules
Compensation & Benefits:
Salary based on experience
Medical, dental, vision insurance available
401k Match up to 5%
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Health insurance
Work Location: In person
