Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
As a Drive Up & Go Manager, you’ll guide our in‑store online grocery operations and help create a seamless, accurate, and customer‑focused digital shopping experience. This is a fully in‑store, onsite position based inside our retail grocery location.
Main Responsibilities
- Manage daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and on‑time order fulfillment
- Coach, train, and support eCommerce shoppers and store associates
- Drive customer satisfaction, order accuracy, and retention metrics
- Manage order volume, labor scheduling, and staffing levels
- Monitor department KPIs and performance metrics; provide coaching and feedback
- Resolve customer issues, order adjustments, and service concerns
- Ensure food safety, product quality, and order accuracy standards
- Maintain a clean, organized department and communicate with store leadership during peak business periods
We Are Looking For Candidates Who Possess The Following
- Soft skills: Strong communication, leadership, and coaching skills with a customer‑focused mindset and ability to thrive in a fast‑paced retail environment
- Competencies: Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows
- Knowledge: Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices
- Abilities: Ability to make real‑time decisions, solve problems quickly, lift 25–50 lbs, and work on your feet while motivating a team to meet performance goals
- Educational requirements: High School Diploma or GED required
- Travel requirements: Occasional travel for training or business needs
- Other requirements: Availability for full‑time hours, including weekends, holidays, and peak business periods
We Also Provide a Variety Of Benefits Including
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
