Role Overview
Responsible for managing store operations, staffing, employee training, and ensuring excellent customer service.
Key Responsibilities
- Recruit, hire, train, and evaluate employees, ensuring proper staffing and compliance with labor laws.
- Conduct performance reviews, address employee performance issues, and recommend pay raises or promotions.
- Manage store opening and closing procedures, ensuring operational efficiency.
- Analyze sales, profitability, and inventory data to identify business trends and control expenses.
- Order merchandise to meet stock targets, oversee inventory management, and ensure proper merchandise presentation.
- Maintain accurate inventory levels, control shrinkage, and uphold cash handling and security procedures.
- Lead customer service initiatives, maintain a clean and safe store environment, and ensure compliance with company policies.
- Complete required documentation and support staff development.
Qualifications & Skills
- Ability to interpret operational documents and perform basic math calculations.
- Knowledge of cash handling, inventory management, and merchandising practices.
- Effective communication and interpersonal skills.
- Understanding of recruiting, hiring, and employee counseling procedures.
- Attention to detail, problem-solving skills, and ability to adapt to varied situations.
- Bilingual skills may be preferred at some locations.
Experience & Education
- High school diploma or equivalent preferred.
- Management experience in retail is advantageous.
Additional Competencies & Conditions
- Aligns with company values, fosters teamwork, and supports store ownership.
- Maintains a fast-paced environment, with physical requirements including frequent walking, lifting, and climbing.
- Provides own transportation for store-related tasks.
