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position. **Job Summary:** As the manager of the branch, the Community
Banking Officer oversees the operation of a full-service Community
Banking Office. The CBO is responsible for directing and motivating
staff to achieve high levels of individual and team performance that
results in superior customer service in accordance with our Community
Banking Service Standards; to conduct themselves in ways that reflect
the company\'s core commitments. In conjunction with the Regional
Community Banking Officer, the CBO is responsible for maintaining and
expanding personal and business account relationships to achieve revenue
growth. As a brand steward for the company, the CBO projects and ensures
a positive branch image. **Position Requirements Technical
Knowledge/Skills** - Understanding of business strategy. - Ability to
read and understand financial reports; advanced math and expert level of
financial literacy. - Understanding of all aspects of electronic
banking. - Systems knowledge (teller and customer service). - Branch
procedures; cash handling; ATM processes and procedures. - Product
knowledge, e.g. deposit accounts, loan products, features/benefits. -
Business development; ability to work with the Vice President, Senior
Community Banking Officer to identify and target opportunities; with
partners to grow and manage customer relationships. - Sales process; as
relates to selling through, cross-selling and making sales referrals.
- Personal Skills** - Critical thinking, including data analysis and
problem-solving. - Personal accountability and accountability for
others. - Interpersonal skills; communication skills, including verbal,
written and active listening. - Empathy, ability to relate to and care
for others. - Management and leadership; planning and organizational
skills; ability to adapt situationally. - Conflict management; ability
to identify, address and resolve issues or concerns with diplomacy. -
Ability to coach, develop, motivate staff to maximize potential. Foster
teamwork, build productive teams. - Self-management, time-management,
ability to multi-task. - Customer service and relationship-management;
strive to anticipate, meet, exceed customer expectations. -
Goal-orientation, with ability to focus on mission, goals and
objectives. **Experience** - Bachelor\'s degree preferred Minimum three
years of experience in lending or banking. - Business development,
experience working with partners and teams. - Community engagement, e.g.
brand promotion, networking, local Board seats or Committee support.
- Other Requirements** - Flexibility and availability to service all
banking hours, as needed. - Ability to travel up to 25% of the time
outside a 50-mile radius. - Ability to sit, drive, bend, make/answer
telephone calls.
