Job Summary: Responsible for the greeting of customers calling in with questions on their prescriptions.
Job Duties
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts/orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
