Company: Perfect Zero
Location: Essex Junction, Vermont

About Perfect Zero

Perfect Zero is committed to delivering high-quality products and exceptional customer experience within the firearms industry. We value professionalism, teamwork, craftsmanship, and continuous improvement in everything we do.

Position Summary

Perfect Zero is seeking a knowledgeable and customer-focused Customer Service Representative to support customers throughout the sales and service process. This role is responsible for providing exceptional customer support, answering product-related questions, processing orders, and helping ensure high-quality customer experience.

The ideal candidate will have strong communication skills, attention to detail, and a working knowledge of firearms and related products. This position works closely with internal teams to support smooth daily operations and maintain professional customer experience.

Key Responsibilities

Customer Support

Respond to customer inquiries via phone and email in a professional and timely manner
Assist customers with product information, order updates, troubleshooting, and general support
Provide knowledgeable guidance regarding firearms, components, accessories, and related products

Order Processing & Coordination

Process customer orders accurately and efficiently
Coordinate with internal departments regarding order status, shipping, and production timelines
Maintain accurate customer records and communication history

Product Knowledge

Develop and maintain a strong understanding of company products and services
Clearly explain product features, compatibility, and usage to customers
Assist customers in identifying solutions that best fit their needs

Issue Resolution

Resolve customer concerns professionally and efficiently
Escalate complex issues when necessary while maintaining strong customer communication
Support warranty or return-related processes as needed

Qualifications

Required:

Working knowledge of firearms and firearm-related products
Previous customer service experience
Familiarity with order entry, CRM, or ERP systems
Strong communication and interpersonal skills
High attention to detail and organizational ability
Professional demeanor and strong problem-solving skills

Key Competencies

Strong customer-first mindset
Reliable and team-oriented
Ability to communicate technical information clearly
Organized and detail-driven
Positive attitude with strong follow-through

Schedule & Benefits

Full-time, on-site position
Monday through Friday schedule (hours to be discussed during interview process)

Compensation

$26-$30 per hour DOE

Benefits Include:

Health, Vision, and Dental Insurance
401(k) with company match
Paid Time Off & Sick Time
Access to company gym and wellness resources

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