Company: Perfect Zero
Location: Essex Junction, Vermont
About Perfect Zero
Perfect Zero is committed to delivering high-quality products and exceptional customer experience within the firearms industry. We value professionalism, teamwork, craftsmanship, and continuous improvement in everything we do.
Position Summary
Perfect Zero is seeking a knowledgeable and customer-focused Customer Service Representative to support customers throughout the sales and service process. This role is responsible for providing exceptional customer support, answering product-related questions, processing orders, and helping ensure high-quality customer experience.
The ideal candidate will have strong communication skills, attention to detail, and a working knowledge of firearms and related products. This position works closely with internal teams to support smooth daily operations and maintain professional customer experience.
Key Responsibilities
Customer Support
- Respond to customer inquiries via phone and email in a professional and timely manner
- Assist customers with product information, order updates, troubleshooting, and general support
- Provide knowledgeable guidance regarding firearms, components, accessories, and related products
Order Processing & Coordination
- Process customer orders accurately and efficiently
- Coordinate with internal departments regarding order status, shipping, and production timelines
- Maintain accurate customer records and communication history
Product Knowledge
- Develop and maintain a strong understanding of company products and services
- Clearly explain product features, compatibility, and usage to customers
- Assist customers in identifying solutions that best fit their needs
Issue Resolution
- Resolve customer concerns professionally and efficiently
- Escalate complex issues when necessary while maintaining strong customer communication
- Support warranty or return-related processes as needed
Qualifications
Required:
- Working knowledge of firearms and firearm-related products
- Previous customer service experience
- Familiarity with order entry, CRM, or ERP systems
- Strong communication and interpersonal skills
- High attention to detail and organizational ability
- Professional demeanor and strong problem-solving skills
Key Competencies
- Strong customer-first mindset
- Reliable and team-oriented
- Ability to communicate technical information clearly
- Organized and detail-driven
- Positive attitude with strong follow-through
Schedule & Benefits
- Full-time, on-site position
- Monday through Friday schedule (hours to be discussed during interview process)
Compensation
Benefits Include:
- Health, Vision, and Dental Insurance
- 401(k) with company match
- Paid Time Off & Sick Time
- Access to company gym and wellness resources
