General Manager

St Albans, VT

Vermont Awards & Engraving

Recognition Specialists, Sign Makers, Custom Designers

We are seeking a General Manager to direct our designers, plot training expectations and assist in maintaining our quality standards for material production and shop etiquette. Vermont Awards & Engraving values continued individual development and needs a manager to help plan the growth of our designers’ skills whilst providing metrics to ensure our responsibilities to clients are met.

An ideal Vermont Awards & Engraving GM would be a fluent and direct communicator who is able to direct, balance and schedule employee time between training, production and shop upkeep, one who is able to construct reliable metric in order to maintain and report steady workflow while also setting and enforcing basic shop decorum. Creative thinking and a sense of humor go a long way.

General Manager Roles & Responsibilities

1) Daily operations coordination

i) Respond to and resolve customer communications (emails, calls), direct staff with project changes and requests

ii) Monitor and maintain stock of material inventory levels

iii) Invoice and notify customers of project completion, delivery or pick-up

2) Assessment and development of designer skillsets

i) Set goals for improvement and skills adoption

ii) Assign appropriate personnel and resources for cross training

iii) Maintain a workflow schedule between development and production

3) Directed management and measure of designer production and project delivery times

i) Ensure workflows are evenly balanced, steady and deadlines met

ii) Establish throughput metric to assist in meeting production goals and time expectations

iii) Schedule and enforce standard for shop upkeep and maintenance

iv) Provide clear and informative reporting of shop and project statuses to upper management

4) Gentle enforcement of our behavioral standards and time use

i) Reinforce positive shop conduct and resolve minor misconducts

ii) Model a healthy and productive work culture through example leadership

General Manager Qualifications

· Completed High School, some higher education is preferred but not necessary

· Previous working experience as project manager and supervisor

· Fluency with staff scheduling, time reporting and direction

· Proficiency with computers and software, some machine and tool knowledge is preferred

· Physical report construction and logging

· Clear and efficient communication skills, accurate and repeatable reporting

· Demonstrated adaptation and problem solving skills

· Punctual and reliable performance

· A friendly and helpful demeanor

General Manager Salary & Benefits

· $45k - $55k annual, scaled to experience

· Vision & dental, half of premiums covered

· Vermont Saves enrollment eligibility

· 4 Weeks PTO per year, 1st week of July and last week of the year. 40 hours accrued sick time.

· Steady Monday-through-Friday 9-5 schedule

· Overtime is very rare.

· Participation in the artistic zeitgeist

How to Apply

To apply please review our website and then submit a resume to with either a cover letter or summary. In your email please give us a bit of insight into what drew your interest in this position and our company. Please no walk-ins.

Vermont Awards and Engraving, Inc.

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