General Manager
St Albans, VT
Vermont Awards & Engraving
Recognition Specialists, Sign Makers, Custom Designers
We are seeking a General Manager to direct our designers, plot training expectations and assist in maintaining our quality standards for material production and shop etiquette. Vermont Awards & Engraving values continued individual development and needs a manager to help plan the growth of our designers’ skills whilst providing metrics to ensure our responsibilities to clients are met.
An ideal Vermont Awards & Engraving GM would be a fluent and direct communicator who is able to direct, balance and schedule employee time between training, production and shop upkeep, one who is able to construct reliable metric in order to maintain and report steady workflow while also setting and enforcing basic shop decorum. Creative thinking and a sense of humor go a long way.
General Manager Roles & Responsibilities
1) Daily operations coordination
i) Respond to and resolve customer communications (emails, calls), direct staff with project changes and requests
ii) Monitor and maintain stock of material inventory levels
iii) Invoice and notify customers of project completion, delivery or pick-up
2) Assessment and development of designer skillsets
i) Set goals for improvement and skills adoption
ii) Assign appropriate personnel and resources for cross training
iii) Maintain a workflow schedule between development and production
3) Directed management and measure of designer production and project delivery times
i) Ensure workflows are evenly balanced, steady and deadlines met
ii) Establish throughput metric to assist in meeting production goals and time expectations
iii) Schedule and enforce standard for shop upkeep and maintenance
iv) Provide clear and informative reporting of shop and project statuses to upper management
4) Gentle enforcement of our behavioral standards and time use
i) Reinforce positive shop conduct and resolve minor misconducts
ii) Model a healthy and productive work culture through example leadership
General Manager Qualifications
· Completed High School, some higher education is preferred but not necessary
· Previous working experience as project manager and supervisor
· Fluency with staff scheduling, time reporting and direction
· Proficiency with computers and software, some machine and tool knowledge is preferred
· Physical report construction and logging
· Clear and efficient communication skills, accurate and repeatable reporting
· Demonstrated adaptation and problem solving skills
· Punctual and reliable performance
· A friendly and helpful demeanor
General Manager Salary & Benefits
· $45k - $55k annual, scaled to experience
· Vision & dental, half of premiums covered
· Vermont Saves enrollment eligibility
· 4 Weeks PTO per year, 1st week of July and last week of the year. 40 hours accrued sick time.
· Steady Monday-through-Friday 9-5 schedule
· Overtime is very rare.
· Participation in the artistic zeitgeist
How to Apply
To apply please review our website and then submit a resume to with either a cover letter or summary. In your email please give us a bit of insight into what drew your interest in this position and our company. Please no walk-ins.
