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Are you passionate about delivering exceptional customer experiences? Do
you thrive in a dynamic, fast-paced environment where you can make a
difference in people\'s lives? If so, we\'re looking for you to join our
dedicated team as a Member Service Representative (Credit Union Teller)
in our Brandon Branch!
Heritage Family Credit Union is a dynamic and member-centric
organization committed to making a positive impact on the lives of our
members. We believe in delivering not just financial services, but
fostering meaningful relationships that enhance the overall well-being
of our members and communities. With a focus on education, integrity,
and community, we strive to be the preferred financial partner for our
community.
Why Join Us
- Heritage Family Credit Union is a dynamic and member-centric
organization committed to making a positive impact on the lives of
our members. We believe in delivering not just financial services
but fostering meaningful relationships that enhance the overall
well-being of our members and communities. With a focus on
education, integrity, and community, we strive to be the preferred
financial partner for our community.
- Benefits Include:
- - Paid time off in addition to paid federal holidays
- Medical, dental, and vision benefits to employees who regularly
work 24+ hours a week
- 401k match
- Ongoing training opportunities
- 8 hours of volunteer time with an organization important to you
- Reimbursement each month for Gym membership (up to \$25), hobby
reimbursement (up to \$25) and fresh local foods (up to \$25 on
a seasonal basis)
- Starting Salary:**\$16.02 - \$20.02 per hour
- Additional Compensation:**May be eligible for variable incentive plan
Summary
The Member Service Representative I (Credit Union Teller) role is
responsible for providing world class member experience to both credit
union members and co-workers. This role performs a broad variety of
transactional duties to serve members promptly and professionally while
representing the credit union in a friendly, courteous, and professional
manner while transacting with a high degree of accuracy.
Essential Functions
- Greet and interact with members in a friendly and professional
manner, ensuring a world class member experience during every
interaction. Service members promptly, accurately, and efficiently
with account inquiries, updates, troubleshooting, transactions
including deposits, withdrawals, loan payments, transfers, and more.
- Perform a variety of other functions including but not limited to,
working in a drive-up station, opening and closing the branch,
disarming and arming alarms, processing night drop or mail
envelopes, assisting with ATM or ITM servicing and maintenance,
check scanning, and ensuring MSR station has supplies and is
organized and cleanly.
- Adhere to all credit union policies, procedures, and regulatory
requirements, which include but are not limited to, Anti-Money
Laundering (AML) and Bank Secrecy Act (BSA) products.
- Maintain an up-to-date and comprehensive knowledge on all credit
union products and services that are handled or promoted by the
Member Service Representative I. Proactively identify, promote,
explain, and cross-sell credit union products and services.
- Balance a cash drawer at the end of each shift, comparing total
amounts of cash and checks by utilizing computer generated reports
and totals through a balance sheet. Ensure totals match and that
cash and checks are balanced. Research and resolve discrepancies,
communicating to the Member Service Supervisor and/or AVP, Branch
Manager imme iately.
- Establish and maintain effective coordination and working
relationships with area personnel and with management. Keep the
Member Service Supervisor and/or AVP, Branch Manager informed of
area activities of any significant problems or concerns.
- Must maintain predictable and reliable attendance.
- All other duties as assigned.
Qualifications
**Education**
- High school diploma or equivalent is required.
**Experience**
- Cash handling experience is required.
- Previous experience working in a financial institution, retail, or
customer service role preferred.
**Skills**
- Strong verbal communication and inter-personal skills,
problem-solving skills, excellent attention to detail, and
proficiency in basic math and computer applications.
- High level of integrity and professionalism.
- Physical Requirements**:
This position requires standing for long periods of time and working
primarily at a workstation or desk in an open office environment.Daily
tasks include extensive use of a computer performing standard keyboard
functions, requiring repeated motion. Some light lifting.Occasional
lifting/carrying of bags of coin up to 50 lbs.
