This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1371811
This position is primarily onsite at our Operations Center in Rutland,
Vermont. Occasional travel to various branches will be required.
Candidate must be within commutable distance to the Rutland Operations
Center location.
**Who We\'re Looking For:**
We are looking for an experienced IT professional with a \"people
helping people\" mindset to join our Information Technology team in
Rutland, VT. The Ideal Candidate Will
- Approach situations with a positive and collaborative attitude,
working closely within the IT team and with team members throughout
the entire organization
- Demonstrate passion for and pliability in an ever-changing IT
landscape to troubleshoot and find solutions in a wide variety of
situations
- Have considerable experience with Microsoft 365 administration,
Intune administration, Hybrid Azure Active Directory, and Group
Policy
**What You\'ll Be Doing:**
- Providing first and second tier technical support to end users via
phone, in-person, and via help desk ticketing system
- Addressing complex issues related to servers, networks, and systems,
including but not limited to user end points, physical and virtual
servers, printers, phones, network equipment, and ATMs
- Completing end of day procedures
- Creating, reviewing, and updating documentation as necessary,
providing clear and accessible instructions for all job functions,
and providing technical insights and documentation as needed to
support successful project outcomes
Why Join Us
- Heritage Family Credit Union is a dynamic and member-centric
organization committed to making a positive impact on the lives of
our members. We believe in delivering not just financial services
but fostering meaningful relationships that enhance the overall
well-being of our members and communities. With a focus on
education, integrity, and community, we strive to be the preferred
financial partner for our community.
- Benefits Include:
- - Paid time off in addition to paid federal holidays
- Medical, dental, and vision benefits to employees who regularly
work 24+ hours a week
- 401k match
- Ongoing training opportunities
- 8 hours of volunteer time with an organization important to you
- Reimbursement each month for Gym membership (up to \$25), hobby
reimbursement (up to \$25) and fresh local foods (up to \$25 on
a seasonal basis)
- Salary Range:**\$28.31 - \$35.38/hour
Summary
The IT Support Specialist II is a key member of the Information
Technology team responsible for providing Tier 1 and Tier 2 technical
support across the Credit Unions technology landscape. This role
supports end users, branch operations, and core systems by maintaining
and troubleshooting workstations, servers, applications, and related
infrastructure in both on-premises and cloud environments. The position
includes user access administration, daily operational controls,
documentation, and onsite support at branch locations, all performed in
accordance with established security standards, internal controls, and
regulatory requirements to ensure reliable and secure technology
operations.
Essential Functions
- Provide Tier 1 and Tier 2 end-user technical support via phone, help
desk ticketing system. Monitor and respond to hotline calls and
service requests, gather accurate and complete information, resolve
incidents, and follow up to confirm restoration of service and user
satisfaction.
- Support and troubleshoot the Credit Unions technology environment,
including end-user devices, infrastructure systems, applications,
and related hardware, in accordance with established IT controls and
security standards.
- Provision, modify, and remove user access to systems and
applications in compliance with the principle of least privilege,
information security policies, and regulatory requirements. Maintain
accurate access documentation and audit trails to support internal
reviews and regulatory examinations.
- Perform and document daily operational control activities, including
backups, ATM/ITM systems, and other automated or scheduled IT
processes. Identify, escalate, and remediate exceptions, failures,
or anomalies as required.
- Create and maintain technical documentation, procedures, and system
records to support operational consistency, knowledge transfer,
examination readiness, and assigned IT projects.
- Travel to all Credit Union branch locations as required to provide
onsite technical support, install or service equipment, support
business operations, and assist with incident response or system
issues that cannot be resolved remotely.
- Perform all other duties as assigned.
Qualifications
Education:
- High school diploma or equivalent required; bachelors degree in
computer science, information technology or related field, or
commensurate work experience.
Experience
Minimum 5 year
