Provide Tier 1 and Tier 2 end-user technical support via phone, help desk ticketing system. Monitor and respond to hotline calls and service requests, gather accurate and complete information, resolve incidents, and follow up to confirm restoration of service and user satisfaction.
We are looking for an experienced IT professional with a "people helping people" mindset to join our Information Technology team in Rutland, VT. The ideal candidate will:
- Approach situations with a positive and collaborative attitude, working closely within the IT team and with team members throughout the entire organization
- Demonstrate passion for and pliability in an ever-changing IT landscape to troubleshoot and find solutions in a wide variety of situations
- Have considerable experience with Microsoft 365 administration, Intune administration, Hybrid Azure Active Directory, and Group Policy
What You'll Be Doing:
- Providing first and second tier technical support to end users via phone, in-person, and via help desk ticketing system
- Addressing complex issues related to servers, networks, and systems, including but not limited to user end points, physical and virtual servers, printers, phones, network equipment, and ATMs
- Completing end of day procedures
- Creating, reviewing, and updating documentation as necessary, providing clear and accessible instructions for all job functions, and providing technical insights and documentation as needed to support successful project outcomes
