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Are you passionate about delivering exceptional customer experiences? Do
you thrive in a dynamic, fast-paced environment where you can make a
difference in people\'s lives? If so, we\'re looking for you to join our
dedicated team as a Member Service Representative II (Credit Union
Teller) in our Bennington, VT Branch!
Why Join Us
- Heritage Family Credit Union is a dynamic and member-centric
organization committed to making a positive impact on the lives of
our members. We believe in delivering not just financial services
but fostering meaningful relationships that enhance the overall
well-being of our members and communities. With a focus on
education, integrity, and community, we strive to be the preferred
financial partner for our community.
- Benefits Include:
- - Paid time off in addition to paid federal holidays
- Medical, dental, and vision benefits to employees who regularly
work 24+ hours a week
- 401k match
- Ongoing training opportunities
- 8 hours of volunteer time with an organization important to you
- Reimbursement each month for Gym membership (up to \$25), hobby
reimbursement (up to \$25) and fresh local foods (up to \$25 on
a seasonal basis)
- Salary Range:**\$23.50 per hour starting pay
- Additional Compensation:**May be eligible for variable incentive plan
Summary
The Member Service Representative II role is a retail service position
responsible for providing a world class member experience to both credit
union members and co-workers. Performs a broad variety of transactional
duties to serve members promptly and professionally while representing
the credit union in a friendly, courteous, and professional manner while
transacting with a high degree of accuracy.
In addition to demonstrating a high level of proficiency, the duties of
the Member Services Representative II position will progress in phases.
After developing a strong foundation of branch basics, a successful
Member Services Representative II will continue to demonstrate their
knowledge and proficiency by learning new functions and growing as a
leader and role model.
Essential Functions
- Deliver a world-class member experience by building rapport, earning
trust, and servicing member needs accurately, efficiently, and
professionally.
- Perform a full range of teller and member service transactions,
including deposits, withdrawals, transfers, loan payments, account
maintenance, wire transfers, and fraud-related support.
- Open and service new accounts with a high level of accuracy and
confidence, ensuring proper documentation and follow-up.
- Proactively engage members in meaningful conversations to identify
financial needs and recommend appropriate solutions that support
their financial goals.
- Maintain strong cash handling practices and operational controls,
balancing drawers daily and resolving discrepancies promptly.
- Assist with branch operations including opening and closing
procedures, alarms, night drop processing, ATM/ITM servicing, and
workstation organization.
- Ensure compliance with all credit union policies, procedures, and
regulatory requirements, including BSA and AML standards.
- Maintain an up-to-date and comprehensive knowledge on all credit
union products and services.
- Demonstrate professionalism, teamwork and a commitment to providing
excellent service in every interaction.
- Establish and maintain effective coordination and working
relationships employees across departments and branches. Must
maintain reliable and predictable attendance.
- All other duties as assigned
Qualifications
- Education:
- - A hi h school diploma or equivalent is required.
- Experience:
- - Cash handling experience is required. Previous experience
working in a financial institution, retail, or customer service
role preferred.
- Skills:
- - High-energy, adaptable, and team-oriented mindset
- Strong relationship-building and communication skills
- Problem-solving and organizational skills
- Excellent attention to detail
- Proficiency in basic math and computer applications
- Highlevel of integrity and professionalism.
- Physical Requirements**:
This position requires standing for long periods of time and working
primarily at a workstation or desk in an open office environment. Daily
tasks include extensive use of a computer performing standard keyboard
functions, requiring repeated motion. Some light lifting. Occasional
lifting/carrying of bags of coin up to 50 lbs.
Work Environment
Professional banking environment.
**BSA/Risk**
Employees will ensure adherence to BSA (Bank Secrecy Act) and risk
compliance standards in all job responsibilities, maintaining the
organizati
