Role Overview
Responsible for managing store operations, staff recruitment, training, and performance evaluation to ensure efficient functioning and excellent customer service.
Key Duties
- Recruit, select, and retain qualified employees, ensuring proper staffing and compliance with labor laws.
- Provide training, conduct performance evaluations, and address gaps through coaching or disciplinary actions.
- Make recommendations on pay and advancement opportunities.
- Communicate expectations regarding performance, conduct, and safety; lead store opening and closing procedures.
- Analyze operational data to identify sales trends, control expenses, and manage inventory levels.
- Order merchandise to meet stock targets, oversee product presentation, and ensure accurate inventory management.
- Maintain store presentation, cleanliness, safety, and security standards.
- Ensure financial integrity through cash handling, key control, and adherence to security protocols.
- Lead customer service efforts, fostering a positive shopping environment.
- Follow company policies, complete documentation accurately, and ensure staff compliance.
Qualifications & Skills
- Ability to interpret operational documents and perform basic math calculations.
- Knowledge of cash handling, inventory management, and merchandising practices.
- Strong communication, interpersonal, and organizational skills.
- Experience in recruiting, hiring, and managing staff with legal compliance awareness.
- Preferred high school diploma; management experience in retail is advantageous.
- Bilingual skills may be preferred at some locations.
Physical & Working Conditions: Frequent walking, standing, bending, lifting up to 55 pounds, and occasional outdoor exposure. Fast-paced environment requiring active engagement and transportation for store duties.
