Job Summary
We are seeking a proactive and detail-oriented Assistant Facilities Manager to join our dynamic team. In this vital role, you will support the Facility Manager with the daily operations, oversee maintenance activities, and ensure that all mechanical, electrical, and plumbing systems function seamlessly in our affordable housing portfolio. This position offers an exciting opportunity to develop your management skills while contributing to the smooth running of our properties.
Position Summary:
The Assistant Facilities Manager supports the Facilities Manager and Work Order Coordinator by leading and executing a variety of repair, improvement, and turnover projects across the property portfolio. This role is responsible for coordinating resources, maintaining schedules, and ensuring the timely and cost-effective completion of maintenance activities. The position also plays a key role in preparing properties for inspections and ensuring compliance with safety and environmental regulations.
Key Responsibilities:
Lead and complete small- to mid-sized repair and improvement projects, including but not limited to flooring replacement, appliance installation, and minor plumbing and electrical upgrades with internal staff and outside contractors.
- Coordination and Skill Training
Coordinate project timelines, materials procurement, and labor resources (internal staff or outside contractors) to ensure efficient and cost-effective execution. Takes the lead on skill training of new Technicians and help develop training material.
Oversee the scheduling and timely completion of all unit turnovers in coordination with the property management and leasing teams. Assists with turnovers when needed.
Ensure units and common areas are fully prepared for all required inspections. Work closely with property management staff to ensure compliance with regulatory and internal standards.
Monitor and ensure compliance with all lead paint safety protocols. Assist in lead-safe work practices and documentation as required by law.
Responds to emergency calls during normal scheduled shift as needed and also during required weekend on-call rotation with the Facilities Manager.
Required Skills & Competencies
Mission Driven
- Passion for the mission and commitment to organization’s long-term success.
- Ability to balance tenant support with lease enforcement and organizational requirements.
- Commitment to understanding the organization’s vision, strategic directions, priorities and goals.
Customer Service
- Treats all as customers, provides exceptional internal and external customer service.
- Conflict resolution -De-escalates and handles challenging situations calmly and with grace.
- Maintains high standards for confidentiality.
- Assumes good intent; extends trust and gives people the benefit of the doubt.
Excellent Communication Skills
- Skillful and empathic listener; listens for understanding.
- Responds to emails and returns calls in a timely fashion.
- Strong interpersonal communication skills.
- Ability to build productive relationships with diverse populations, including vulnerable individuals and low-income households.
Personal Leadership
- Solution-oriented; positive, optimistic, confident; can-do attitude
- Exercises solid judgment and critical thinking.
- Flexible, willing to be hands-on and multitask in a fluid and fast-paced work environment
- Models’ professionalism, tact and discretion; maintains confidences
- Highly organized, finds most efficient and effective ways to work.
- Takes Responsibility and holds oneself accountable to one’s own success.
Technical Skills
- Committed to learning organizational standards, protocols, policies, and systems.
- Ability to work independently while collaborating effectively within a team environment.
Qualifications:
- Proven experience in residential maintenance or construction project management
- Strong working knowledge of general maintenance trades (e.g., electrical, plumbing, carpentry)
- Experience coordinating with vendors and contractors
- Familiarity with lead paint safety protocols and HUD/EPA regulations a plus
- Excellent organizational, communication, and time-management skills
- Ability to work independently and as part of a team
Certificates, Licenses, and Registrations:
Current valid driver’s license. Must have dependable private means of transportation, and carry automobile insurance of at least $50,000. Successful completion of the Vermont IRC course for Inspection, Repair, Cleaning and Renovation, Repair, Painting and Maintenance courses to become IRC certified and RRPM Licensed in Vermont within the first 6 months of employment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to walk, climb or balance, and smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and outside weather conditions. The noise level in the work environment is usually moderate. PPE is supplied as needed.
Culture and Belonging:
WWHT is committed to creating an inclusive and welcoming environment where everyone feels valued and connected. This involves fostering a sense of belonging, promoting cultural diversity, and ensuring equal opportunities for all. WWHT expects all its staff to be receptive to learning and demonstrating skills and practices necessary for approaching and addressing issues through this lens.
Pay: $25.00 - $27.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
