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position. **Job Summary:** The Universal Banker Representative plays a
vital role in providing exceptional customer service in accordance with
our Community Banking Service Standards. This position participates in
the daily operation of that branch; including but not limited to
responsibilities for account management and assisting customers with
banking products, transactions and other financial products/services as
needed; for providing timely and efficient completion of transactions
while maintaining accurate records and thorough handling of all cash and
negotiable instruments assigned. The Universal Banker Representative
also proactively participates in the branch sales referral process, as
directed by management. **Position Requirements Technical
Knowledge/Skills** - Math literacy and fundamental financial
calculations. - Fundamental teller transactions. - Proficiency in
Microsoft Office Suite. - Systems knowledge (teller and customer
management); DecisionPro and DepositPro system knowledge. - Branch
procedures; cash handling; ATM processes and procedures. - Product
knowledge, e.g. deposit accounts, loan products, features/benefits. -
Sales process; as relates to selling through product promotion,
cross-selling and making sales referrals. **Personal Skills** - Critical
thinking; ability to logically evaluate information, solve problems,
exercise good judgement. - Goal-orientation; ability to expend the time,
effort and focus necessary to achieve goals. - Personal accountability
and effectiveness; ability to act responsibly. - Interpersonal skills;
communication skills, including verbal, written and active listening. -
Empathy, ability to relate to and care for others. - Flexibility,
ability to adapt to situations and others. - Detail-orientation and
consistency; ability to organize activities, tasks and projects with
accuracy. - Teamwork, ability to participate cooperatively in setting
and achieving team goals; participate in peer coaching. - Customer
service and relationship-management; strive to anticipate, meet, exceed
customer expectations. - Act and communicate professionally, with
consideration, respect and courtesy. **Experience** - Associate\'s
degree preferred. High School diploma required. - Minimum one year of
banking experience. **Other Requirements** - Flexibility and
availability to service all banking hours, as needed. - Ability to
travel up to 25% of the time outside a 25-mile radius. - Ability to sit,
drive, bend, make/answer telephone calls.
