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Job Title: Total Resort Employee
Department: Guest Experiences
Reports To: TRE Manager
Position Status: Seasonal Full/Part-Time
FLSA Status: Non-Exempt
Pay Range: $17.50-19.50/hour
Date: May 2026
Job Summary: The Total Resort Employee assists the Resort Manager and Director of Guest Experience in offering excellent guest experience from any and all front-facing departments.
Essential Functions
- Fill in for any front-facing resort employee’s shift as needed.
- Manage all resort snow shoveling as needed.
- Assisting or managing in Food & Beverage, Lodging, Guest Services, Ski & Ride program, Rental/Retail, Host program, Lift Ops, Downhill instruction, Summer Camp programming, and the Nordic Center during busy days and when in need.
- Operate point of sales systems in many different locations.
NOTE: All Bolton Valley employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.
Customer Service Expectations
- Customer contact is daily, must be helpful, friendly, courteous, and professional in accordance with Bolton’s commitment to providing superior customer service.
Qualifications
- High School diploma
- Current driver’s license
Required Knowledge And Skills
- Knowledge of resort systems and experience in different resort departments to better help communication, staffing and other needs.
Physical And Mental Demands
- Requires long periods of standing and walking while interacting with customers in person or over the phone.
- Some bending, twisting and lifting (up to 50 lbs.). Some tasks will be outdoors in a harsh winter environment.
- Some duties will be on snow tasks.
Work Environment
- Work outside is performed in all weather conditions, including extreme cold, snow, wind and rain, on varied terrain surfaces.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Bolton Valley is an Equal Opportunity Employer committed to creating a diverse environment for it’s staff and guests alike. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
