Position Overview
We are seeking an experienced Credit/Collections Manager to manage the AR function, including both accounts receivable and notes receivable activities. This role is responsible for accurately posting customer payments, maintaining account integrity, supporting collections, and collaborating cross-functionally to ensure timely and accurate financial operations.
Key Responsibilities
- Post and apply customer payments accurately and in a timely manner
- Maintain customer accounts and investigate/resole payment discrepancies
- Respond to internal and external inquiries related to invoices, balances, payments, and reconciliations
- Prepare customer statements, finance charges, and weekly/monthly AR reports
- Monitor and resolve unapplied payments in accordance with company guidelines
- Support month-end close, aging reports, and reconciliation activities
- Partner with ownership and leadership on delinquent accounts and collections efforts
- Process credit applications and set up new customer accounts in the system
- Initiate ACH transactions and maintain ACH account information
- Collaborate with customer service to release orders for shipment
- Work closely with legal counsel and leadership on Notes Receivable setup and management
- Maintain notes receivable records, including interest updates
- Code miscellaneous receivable payments and process customer refunds
- Provide support for additional accounting and AP tasks as needed
Qualifications
- Prior experience in accounts receivable/credit/collections required
- Strong attention to detail with a high level of accuracy
- Excellent communication and organizational skills
- Ability to manage multiple priorities and work independently
- Proficiency in Microsoft Office (Excel and Outlook required)
- Experience with Great Plains accounting software preferred
Benefits
- Competitive compensation
- Comprehensive benefits package including medical, life, and disability insurance
- 401(k) plan
- Generous paid time off
